Returns & Exchanges Policy

At Downunder Pilot Shop, we want to ensure you are completely satisfied with your aviation gear and accessories. If your purchase doesn't meet your expectations, we offer a 30-day return policy for items in original, unused condition.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship to Downunder

Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service.

4

Quality Check and Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing